A significant number of passengers using air travel in India, totaling 4.82 lakh, experienced flight delays exceeding two hours in January, causing airlines to spend a total of Rs 3.69 crore ( USD 444, 472.68 ) on facilitation, according to monthly traffic data released on Thursday by the Directorate General of Civil Aviation ( DGCA ) of India.
Local passenger traffic increased by 4.69 percent in January, reaching 1.31 billion, according to the report.
This increase comes after the 1.25 million estimate for January 2023 from the past year.
The report found that 1, 374 passengers were denied boarding by different airlines in the previous month, leading to compensation costs of Rs 1.28 crore ( USD 154, 180.22 ), in addition to delayed flights.
This payment included rules for different flights, lodging, meals, and refreshments.
According to DGCA data, airlines also spent Rs 1.43 crore ( USD 172, 251.94 ) to help and compensate 68, 362 passengers who had their flights canceled during the month.
Budget carrier IndiGo, which serves 15.97 million passengers in January 2024, had the largest market share in terms of home passenger traffic distribution, with 60.2 percent, or 79.09 lakh.
Scheduled regional carriers received a total of 732 passenger-related problems in January.
The proportion of grievances per 10,000 people was 0.56, which was caused by a variety of factors. 54.8 percent of complaints were related to flights, followed by refund worries at 17.8 %, baggage-related complaints at 10.4 %, and staff behavior issues at 4.7 %.
Importantly, among important rail terminals like Delhi, Mumbai, Bengaluru, and Hyderabad, Akasa Air, which started activities in August 2022, showed the highest on-time performance.
According to the DGCA information, about 71.8 percentage of Akasa Air’s planes arrived and left on time.
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