SATS Premier Lounge, Terminal 2 at Singapore Changi International has been awarded the Priority Pass Asia Pacific Airport Lounge of the Year Award.
SATS Premier Lounge is known for giving its guests a chance to experience Singaporean culture, featuring real orchids, a display of Peranakan porcelain as well as artwork depicting local scenes decorating the lounge. The lounge also hosts regular events, for example serving mooncakes during the Mooncake festival, ensuring that visitors are treated to a unique experience each time they enter the lounge. Its signature SATS Laksa meal is also a favourite for travellers.
Nazri Othman, Senior Vice President, Passenger Services at SATS: “SATS has been serving international passengers for 70 years and this means we have the knowledge required to anticipate their needs and exceed their expectations. Creating the right ambience, with comfortable seats, elegant design and private space is key. But this goes beyond the physical environment, as our hosts connect with our guests and deliver attentive, engaging service which enhances their overall experience. We are proud that our service and passion to delight has been recognised with this award.”
The Plaza Premium Lounge at Siem Reap Angkor International Airport, was also recognised in the awards, being Highly Commended in the “Best Attitude and Service from Lounge Staff” category. Staff at the lounge are well known for their commitment to service excellence and teamwork, and have even incorporated local culture such as the Khmer welcome (where palms are pressed together with a slight bow) providing a warm welcome for guests to the lounge.
This year’s global winners are:
Kevin Goldmintz, Executive Vice President, for Priority Pass Asia-Pacific added “We’re seeing major investment in new and existing airports across Asia-Pacific, with high quality, distinctive lounges across the region, so this is a strong endorsement for SATS Premier Lounge and The Plaza Premium Lounge. During 2017 Priority Pass added over 70 new lounges to our network in Asia-Pacific, giving our members access to the most locations of any provider. The continued focus on lounges and travel experiences across airports, airlines, financial institutions and other organizations – is great news for business and leisure customers, meaning a wider choice of venues and products offering exceptional service, refreshments and unique facilities to meet different traveller’s needs.”
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