Due to the arrival of Typhoon Mangkhut, Hong Kong Airlines announced it has suspended its flights as follows:
The following flights departing on 15 September 2018 have been delayed to 16 September 2018:
| Flight Number | Routing |
| HX028 | AKL-HKG |
| HX069 | LAX-HKG |
| HX081 | YVR-HKG |
The following flights on 16 September 2018 have been delayed to 17 September 2018:
| Flight Number | Routing | Flight Number | Routing |
| HX016 | OOL-CNS-HKG | HX791 | HKG-MLE |
| HX028 | AKL-HKG | HX792 | MLE-HKG |
| HX772 | BKK-HKG | HX2019 | HKG-VKO |
| HX776 | BKK-HKG | HX2018 | VKO-HKG |
| HX146 | FOC-HKG | HX076 | HKG-SPN |
| HX337 | PEK-HKG | HX077 | SPN-HKG |
| HX313 | PEK-HKG | HX623 | ICN-HKG |
| HX647 | ICN-HKG | HX708 | DPS-HKG |
| HX6353 | KWE-HKG |
Following flights departing on 17 September 2018 have been cancelled:
| Flight Number | Routing | Flight Number | Routing |
| HX107 | HKG-HAK | HX3578 | HKG-TSN |
| HX108 | HAK-HKG | HX3579 | TSN-HKG |
| HX161 | HKG-SYX | HX528 | HKG-HAN |
| HX162 | SYX-HKG | HX529 | HAN-HKG |
| HX216 | HKG-NKG | HX6652 | HKG-OKA |
| HX217 | NKG-HKG | HX6653 | OKA-HKG |
| HX246 | HKG-PVG | HX145 | HKG-FOC |
| HX247 | PVG-HKG | HX6354 | HKG-KWE |
| HX252 | HKG-TPE | HX769 | HKG-BKK |
| HX253 | TPE-HKG | HX767 | HKG-BKK |
| HX312 | HKG-PEK | HX646 | HKG-ICN |
| HX313 | PEK-HKG | HX6682 | HKG-OKJ |
The following flight departing on 18 September 2018 has been cancelled:
| Flight Number | Routing |
| HX647 | ICN-HKG |
As the severe weather conditions at Hong Kong International Airport can change rapidly, passengers are advised to check the latest Flight Status at hongkongairlines.com before leaving for the airport. To receive SMS or email notifications, passengers should register for Flight Alerts at least four hours prior to their scheduled departure time. Instant assistance is available through the airline’s Live-Chat online service or Contact Us.
24 hours Customer Service Hotline:
Hong Kong SAR +852-3916-3666
Mainland China (Local service only) 950715
Taiwan, China (Local Service only) 0080-1853033
Australia +61-29009-7988
New Zealand +64-9913-4177
United States and Canada (Toll Free) +1-855-393-3880
Sales office Contact (15 – 17 September 2018, from 0900 – 2100)
Hong Kong Sales office +852-3923-7399
Taipei Sales office +886-27132212 (ext.100 or 101)
Beijing Sales office 010-64094320, 010-64094377
Shanghai Sales office 021-32512770
Hong Kong Airlines will waive all charges on rebooking, reissue and refund for all tickets issued for travel on Hong Kong Airlines flights with confirmed booking. Please refer to The Related Ticketing Arrangements.
To expedite flight arrangements or refund applications, passengers are encouraged to submit their requests via Hong Kong Airlines’ online self-rebooking or refund application services. Passengers who purchased their tickets through travel agents, as well as tour group passengers should contact their agents directly.
Please refer to special news page for timely updates.
