Southwest Airlines announces new Managing Director Ground Operations

Southwest Airlines Co. announced Chris Johnson as the new Managing Director Ground Operations effective February 1, 2018. Johnson will be responsible for the daily operations of a Team of more than 18,000 Employees who work in our domestic locations across the United States. His key responsibilities include ensuring these Employees have the resources and tools they need to deliver the safest, most reliable, and most hospitable airport experience.

Johnson joined Southwest Airlines in 1993 as a Ramp Agent in Detroit. Since that time, he has held Leadership positions across Southwest’s Ground Operations network, most recently serving as the Senior Director over the Western Region of Ground Operations.

“Chris’s significant Leadership experience, operational expertise, tireless work ethic, and Servant’s Heart will ensure his success in his new role,” says Steve Goldberg, Senior Vice President Operations & Hospitality. “He cares deeply about our Employees as well as the Reliability of our service, which will serve him well in leading the daily operations of our Ground Operations Team.”

Johnson resides in Dallas and is the proud father of two daughters who are both Southwest Flight Attendants.