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United Airlines announced today its best-ever December operation to conclude a year of record-breaking operational performance. Notwithstanding subzero temperatures and peak holiday customer loads, United delivered on-time departures and high completion rates for the month of December during the busy holiday travel season.
Between December 20 and New Year’s Day, United and United Express led the competition, with the most flights departing on time, connecting millions of customers with family and friends for the holidays. United also achieved a 100 percent completion rate on December 28 and 29.
This holiday season’s operation was a fitting end to a year full of performance records. In 2017, United consistently notched operational bests in on-time arrivals and completions while seeing the fewest cancellations and the best baggage performance in company history.
“Thanks to the commitment and professionalism of our employees, we were able to deliver a record-setting operation for our customers last year, and look forward to reaching new heights in 2018,” said Chief Operations Officer and EVP Greg Hart.
United finished the year with 59 days of 100 percent mainline completion, shattering its previous record of 21 days in 2016.
