What are the options for these customers and what happens to their tickets that they already paid for?
Customers will be given the option to replace their flight(s) with another equivalent managed by the Alitalia company by October 14, 2021.
It will also be possible for customers to receive a full refund of their ticket(s).
After obtaining an operating license and an aircraft operator certificate from ENAC, the Italian Civil Aviation Authority on August 18, ITA airline (Italia Trasporto Aereo), formerly known as Alitalia, is prepared for official take-off. ITA will open ticket sales starting from August 26.
Binding offer okayed for Alitalia flight assets
The ITA Board, which met under the chairmanship of Alfredo Altavilla, resolved to transform the non-binding offer already sent on August 16 to the Extraordinary Administration of Alitalia into binding. This offering includes 52 aircraft, a related number of slots, as well as contracts and ancillary assets from the Aviation branch to commence operations on October 15.
Who will be manning customer service?
The operator of the new ITA customer center will be Covisian which uses cloud technologies in collaboration with partners such as Salesforce and Amazon Web.
In addition, from August 26, the site for the collection of applications from people interested in working with ITA will become operational. This will be followed by a meeting with the trade unions to start negotiations on the new employment contract.
ITA to evaluate current employees for jobs
ITA will start its operations with 2,800 employees. It can be read in the communication sent by the company to the trade unions in view of the start of the confrontation. The workforce “initially necessary for the start-up of the activities” is “equal, according to the Business Plan, to 2,800 employees” explained ITA, who says it is “available” to compose the workforce” also evaluating any candidates for employment presented by current Alitalia Sai employees.”
The Business Plan provides that the company can “subsequently increase the initial staff” until “reaching the total maximum number of approximately 5,750 employees by 2025. Meanwhile, ITA announced that all employees will be requested to obtain the anti-COVID Green Pass.
Identification of strategic aircraft supplier
ITA reiterated its decision to make its fleet homogeneous over the course of the industrial plan and, to this end, to start the process of renewing the starting fleet as soon as possible, replacing it with a new generation of more efficient and environmental-friendly aircraft.
The decision on the composition of the future fleet will be taken and communicated by September. ITA is also launching a new loyalty program “at the forefront in the quality of services offered to the customer, potentially integrable with those of other industrial partners” given that European regulations prevent the new company from being able to compete for the acquisition of the Alitalia MilleMiglia program.