A strengthened and supported ICAO Core Principles on Consumer Protection will ensure that, on the rare occasion that things go wrong, passengers get the right and proportionate support. Equally importantly, the Principles should incentivize the aviation system to do better, rather than just punishing airlines for falling short, according to Senior Vice President for External Affairs of ICAO, Thomas Reynaert o SOURCE: ICAO Says Don’t Punish Airlines: 96% of all Passengers Are Satisfied BY: eTurboNews | eTN
Aviation News – eTurboNews | eTNRead More
