According to the latest survey of UK airline passengers, low-cost Irish carrier Ryanair ranked at the very bottom of 19 carriers flying from the UK.
Ryanair has won the dubious honor of the UK’s ‘least-liked short-haul airline’ for the sixth year running.
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The top five were Guernsey-based Aurigny Air Service, Swiss Airlines, Jet2, Norwegian and Dutch carrier KLM.
A Ryanair spokesperson said the airline’s success was not reflected by the survey: “Ryanair passenger numbers have grown by 80% in the past six years and Ryanair.com has become the world’s most visited airline website.
“These facts reflect what customers want much more than an unrepresentative survey of just 8,000 people.”
The UK’s other large airlines, Easyjet and British Airways came in at 11th and 15th, respectively, in the survey.
Easyjet beat British Airways’s scores for food and drink, customer service and value for money, but both received low ratings for seat comfort.
Ryanair faced strike action in 2018, cancelled flights but refused to offer passengers compensation and introduced new baggage rules three times.
The airline, which predicts it will carry 141m passengers this year, also left passengers unimpressed with its boarding processes, seat comfort, food and drink offering, and cabin environment.