Lufthansa Group: Over €3.2 billion in airline ticket refunds paid
In the current year, the airlines of the Lufthansa Group have so far reimbursed over 3.2 billion euros to a total of over 7.3 million customers (as of 7 October 2020).
The number of open ticket
refunds fell to around 650,000 transactions worth less than 300 million euros,
despite the fact that flights had to be cancelled again for the coming winter
flight schedule. Constantly changing travel restrictions and warnings force
Lufthansa to change flight schedules again and again. This leads to unavoidable
flight cancellations. The associated refund applications are processed as
quickly as possible. Therefore, the number of open refund applications will
continue to develop dynamically, decrease further in the coming weeks, but will
not reach zero.
Lufthansa Group Airlines is
working continuously and intensively to further speed up processing. To this
end, they have initiated many different measures. For example, capacity in the
customer centers has been tripled, and in travel agency sales it has even
quadrupled. Numerous employees from other departments have been activated to
provide support and have been released from short-time working in return.
Currently, around 1,700 applications per hour can be processed.
Customers can also flexibly
adjust their travel plans. All fares of Lufthansa, SWISS, Austrian Airlines and
Brussels Airlines can be rebooked as often as required without incurring
charges. This applies worldwide for new bookings on short, medium and long-haul
Lufthansa Group Airlines
of refunds paid
in Bio. EUR
of refunded tickets
number of pending refund requests (including new requests)