Lufthansa: Over €3 billion paid in ticket refunds

Lufthansa: Over €3 billion paid in ticket refunds 1

In the current year, the airlines of the Lufthansa Group have so far reimbursed over three billion euros to a total of over seven million customers (as of 30 September 2020).

The number of ticket refunds
still open fell to around 700,000 transactions worth around 350 million euros.

Constantly changing travel
restrictions and current political decisions are forcing Lufthansa to make
frequent and extensive changes to flight schedules at short notice. This leads
to unavoidable flight cancellations. The associated refund applications are
processed as quickly as possible. Therefore, the number of open refund
applications will continue to develop dynamically, decrease further in the
coming weeks, but will not reach zero.

Lufthansa Group Airlines is
working continuously and intensively to further speed up processing. To this
end, they have initiated many different measures. For example, capacity in the
customer centers has been tripled, and in travel agency sales it has even
quadrupled. Numerous employees from other departments have been activated to
provide support and have been released from short-time working in return.
Currently, around 1,700 applications per hour can be processed.

Customers can also flexibly
adjust their travel plans. All fares of Lufthansa, SWISS, Austrian Airlines and
Brussels Airlines can be rebooked as often as required without incurring
charges. This applies worldwide for new bookings on short, medium and long-haul
routes.

Lufthansa Group  Airlines    
Amount
of refunds paid
in Bio. EUR  3.0
Number
of refunded tickets
in Mio  7.0
Total
number of pending refund requests (including new requests)
in Mio. 0.7

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