Southwest Airlines has appointed its first Chief Digital and Marketing Officer, Sabrina Callahan, alongside Nandika Suri as VP of Rapid Rewards. The leadership move signals a major push to modernize digital experiences, strengthen customer engagement, and grow loyalty as the airline evolves its brand and expands into new markets.
SOURCE: Southwest Airlines Appoints First Chief Digital & Marketing Officer in Customer Experience Evolution BY: eTurboNews | eTN
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