Eurowings has signed a five-year agreement to implement SITA Bag Journey, a system that provides real-time tracking updates for passenger bags throughout their entire journey. This implementation aims to enhance the baggage experience for passengers, optimize baggage operations, and minimize the costs associated with mishandled baggage.
SITA Bag Journey enables a complete view of the bag journey, starting from the moment a passenger checks in their luggage until they retrieve it upon arrival. Through SITA’s solution, Eurowings employees can track the exact location of each bag within the airport in real-time. In the future, the airline will be able to share baggage tracking information with passengers via the SITA Bag Journey API, ensuring passengers that their bags will reach their destination alongside them.
The aviation industry suffers greatly from mishandled baggage, which leads to significant costs amounting to billions of dollars annually. According to SITA’s 2023 Baggage IT Insights report, the mishandled baggage rate saw a substantial surge of 74.7% in 2022, resulting in 7.6 bags mishandled per thousand passengers. This increase can be attributed to the rise in passenger travel. Due to ongoing staffing challenges faced by airlines, airports, and ground handlers, the industry is now focusing on accomplishing more with fewer resources by adopting intelligent baggage management technologies, such as SITA Bag Journey.
Eurowings will ensure compliance with IATA’s baggage tracking resolution 753, which mandates tracking bags at four crucial stages: check-in, aircraft loading, transfers, and arrival. SITA will seamlessly implement this solution across the majority of airports served by the airline. Additionally, Eurowings will incorporate SITA’s WorldTracer® application to effectively trace mishandled or delayed baggage. When operating in smaller airports, Eurowings can utilize SITA’s mobile bag scanning solution, SITA Bag Journey NetScan, for bag tracking purposes.